Delaware County & Surrounding Areas, PA

Care from someone who truly understands.

Name: Covered Home Care LLC
Address: Media, PA, US
Telephone: (484) 278-3729
Price range: $$

Founded by a colon cancer survivor. Intentional, non-medical, private-pay home care for cancer patients, survivors, and those rebuilding after serious illness, and for anyone who deserves exceptional care.

Begin Your Intake Our Story

Compassionate caregiver providing home care support to a patient

PA DOH Licensure in Progress

PA DOH Licensure in Progress

HIPAA Compliant

All Caregivers Background Checked

Private Pay

Founded by a Cancer Survivor

Every Intake Call With Our Founder

Why We Exist

Built from lived experience. Not from a business plan.

Thoughtful caregiver supporting a cancer patient at home in Delaware County

"I know what it feels like to sit in that chair. I built this so no one has to do it without someone truly present."

Our founder is a stage 2 colon cancer survivor who built this agency because she lived through what every client of ours is facing. She sat in the infusion chair. She attended iron infusions. She knows the fear, the exhaustion, and the profound need for someone who genuinely shows up.

When you call Covered Home Care, you speak with our founder directly. Not a call center. The person who built this agency from personal experience and who takes personal responsibility for your care.

"I was the first in my family to face cancer. I had love all around me but no one who truly understood what I was going through. That is why this agency exists."

Read Our Full Story

Services

Intentional care, designed around you.

Three levels of care, each one private pay and deeply personal — built around your treatment, your recovery, and the way you want to live through it. Complete the intake questionnaire for a personalized estimate.

Level One

Essential Support

4 to 8 hours per visit

A consistent, carefully matched caregiver
Nourishing meals attentive to appetite and taste changes
Calm, clean home and light housekeeping
Medication and hydration reminders
Genuine companionship and steady presence

Level Two

Comfort & Recovery

4 to 8 hours per visit

Everything in Essential Support
Dignified bathing, hygiene, and grooming
Safe mobility, transfer, and fall-risk support
Post-surgical recovery support
Laundry, fresh linens, and discreet personal care
Prescription pickup and errands within 10 miles

Level Three

Concierge Care

4 to 8 hours per visit

Everything in Essential Support and Comfort & Recovery
Infusion and chemo day support, start to finish
Infection-aware meal prep for immune-compromised clients
Gentle nourishment and care after nausea
Attentive observation shared with your family or care team
Priority scheduling and direct line to our founder

Request a Consultation

Why Covered Home Care

Not a staffing company. An intentional agency.

Every call with our founder

When you contact us, you speak directly with the person who built this agency. Personal accountability from the first conversation.

Trained in cancer support

Every caregiver completes specialized cancer care training covering fatigue, emotional support, infusion accompaniment, and treatment side effects.

Fully background checked

Act 34, Act 151, and FBI fingerprint clearances for every caregiver before their first shift. No exceptions. No provisional starts.

Defined hours, exceptional care

Scheduled visits within defined hours, while still offering exceptional, personal, and genuinely caring support.

Private pay, your standards

We answer to you, not an insurance company. Your care is designed around your needs, not a reimbursement schedule.

Licensed and compliant

PA Department of Health licensed under 28 PA Code Chapter 611. HIPAA compliant. Insured. Your family is protected at every level.

Ready to talk about care?

Begin your intake or request a consultation. Every inquiry is handled personally by our founder.

Begin Intake Questionnaire Here Request a Consultation

Aja Walker ringing the bell at the Abramson Cancer Center at Pennsylvania Hospital after completing cancer treatment

The Founder

A stage 2 colon cancer survivor.

The founder of Covered Home Care is a stage 2 colon cancer survivor who built this agency because she lived through exactly what every client of ours is facing. She has personally sat in chemotherapy chairs, attended iron infusions, and navigated the fear and vulnerability that comes with a serious diagnosis.

She was the first in her family to experience cancer. She had the full love and support of her family around her, but they had no way to truly understand what she was experiencing. Not physically. Not mentally. Not emotionally.

"I built Covered Home Care because I know firsthand what it means to need someone to show up with genuine understanding. Not just to help with tasks, but to truly be present in the hardest moments."

That experience shapes how caregivers are trained, how clients are treated, and why every intake call is handled personally by the founder herself. This agency was not built from a business plan. It was built from a lived experience that no competitor can replicate.

Our Values

What guides every decision we make.

Intentionality

We are small by design. Every client relationship is personal. Every caregiver placement is deliberate.

Genuine Presence

Showing up is not enough. We train caregivers to be truly present with specific understanding that comes from lived experience.

Dignity in Every Detail

From how a caregiver knocks on a door to how an invoice is sent, every detail reflects respect for the people we serve.

Complete Transparency

We tell families exactly what we do and what we do not do. No surprises. No hidden scope. Complete honesty from the first conversation.

Professional Excellence

Licensed, insured, trained, and background checked. Professional standards are not optional, they are the baseline from which we build.

Open to Everyone

Our heart is with cancer patients and survivors. Our doors are open to anyone who needs compassionate, professional home care.

Beyond Caregiving

Our Commitment to the Community

Covered Home Care was founded from lived experience, and our commitment extends beyond caregiving.

Each year, we proudly support fundraising efforts benefiting the Colorectal Cancer Alliance to help raise awareness and expand access to potentially life-saving colorectal cancer screenings.

We believe care means more than showing up inside the home. It also means helping protect the health of our community through advocacy, awareness, and early detection.

Best for: Families who need a specific number of hours per day or a consistent weekly schedule.

All tiers are a minimum of 4 hours per day and 12 hours per week.

Level One

Essential Support

4 to 8 hours per visit | Min. 12 hrs/week

Daily companionship, light housekeeping, and mobility assistance.

A consistent, carefully matched caregiver who learns your routines, preferences, and rhythms
Nourishing meal preparation attentive to appetite changes, taste shifts, and food sensitivities
Light housekeeping that keeps the home calm, clean, and clutter-free
Medication and hydration reminders (client self-administers)
Genuine companionship — conversation, reading, a walk, or simply a steady presence
Watchful comfort support, with any changes noted and shared with family

Level Two

Comfort & Recovery

4 to 8 hours per visit | Min. 12 hrs/week

All essential services plus advanced recovery needs (symptom monitoring and discharge follow-through).

Everything in Essential Support, plus:
Dignified bathing, shower, and personal hygiene assistance
Dressing, grooming, and the small touches that help you feel like yourself
Respectful restroom and toileting assistance
Safe mobility, transfer, and fall-risk support
Post-surgical recovery support — careful positioning, gentle movement, and comfort
Laundry and fresh linens, with soiled clothing handled discreetly
Prescription pickup and errands within 10 miles

Level Three

Concierge Care

4 to 8 hours per visit | Min. 12 hrs/week

High-level advocacy including treatment-day logistics, observational notes, and clinical appointment accompaniment.

Everything in Essential Support and Comfort & Recovery, plus:
Infusion and chemotherapy day support — transportation, steady company through the entire appointment, and a smooth, restful return home
Meal preparation with infection-risk awareness for immune-compromised clients — careful food handling, thoroughly washed produce, and safe ingredient choices
Gentle nourishment and hydration after nausea, with slow, patient reintroduction of food
Attentive observation of energy, appetite, and how you are feeling, noted and communicated clearly to your family or care team
A calm, prepared home on treatment days — rest space ready, comfort items within reach
Difficult moments handled discreetly and always with dignity
Priority scheduling and direct communication with our founder
Mileage billed separately at the IRS standard rate

Signature Experiences

The Covered Experience

Dedicated Days

Best for: Patients who need a trusted presence during chemotherapy, infusion, or physician visits.

Thoughtfully designed for treatment days and recovery, our Signature Experiences provide comfort, continuity, and peace of mind when families need it most.

Whether accompanying a loved one to chemotherapy, supporting recovery after surgery, or simply allowing a caregiver time to rest, each experience is designed with compassion, dignity, and thoughtful attention to the details that matter most.

Because healing is about more than medicine.

Treatment Companion

Because no one should face treatment alone.

Ideal for chemotherapy, infusion appointments, physician visits, and outpatient procedures.

“From the moment you come to Covered Home Care, you’re covered.”

Half-Day Experience

$225

Up to 4 Hours

Includes door-to-door transport, full-visit accompaniment, hydration reminders, and a family end-of-day summary.

Full-Day Experience

$450

Up to 8 Hours

Everything in the half-day package, plus meal preparation and settle-in support once back at home.

Transportation to and from appointments
Remaining present throughout treatment
Emotional support and companionship
Refreshments and hydration reminders
Assistance with treatment-day comfort items
Family end-of-day summary
Safe return home

Additional support, lunch assistance, and prescription pick-up are available for extended visits.

Homecoming Recovery

Thoughtful support during the first days following surgery, hospitalization, or treatment.

Designed to help clients recover safely and comfortably at home while providing peace of mind for loved ones.

Select the Level of Support That’s Right for You

Gentle Recovery

4 hours per day for 2 days

$450

Ideal for minor procedures or settling in after discharge.

Signature Homecoming

4 hours per day for 4 days

$750

Our most popular post-surgical bridge.

Extended Homecoming

4 hours per day for 6 days

$1,100

Best for fragile recoveries or when extra family peace of mind is needed.

Need a customized schedule? Additional support hours may be added based on individual recovery needs.

Every Homecoming Recovery Experience Includes

Meal preparation
Medication reminders
Assistance with mobility
Light housekeeping
Laundry assistance
Transportation to follow-up appointments and recovery-related errands
Emotional support and companionship
Family end-of-day summary
Comfort-focused recovery support

Family Relief Experience

Because caregivers need care, too.

Whether attending appointments, spending time with family, going to church, or simply taking time to rest, loved ones can step away knowing their family member is in trusted hands.

Beginning at $175 per visit

A single 4-hour block to give family caregivers a scheduled break.

Companionship
Meal preparation
Medication reminders
Light housekeeping
Emotional support
Peace of mind for family caregivers

A Thoughtful Welcome

Every Covered Home Care client receives a welcome designed to bring comfort and reassurance during the healing journey. Depending on the season and individual needs, welcome gifts may include:

A treatment journal
Cozy blanket
Lip balm
Herbal tea
Ginger chews
Fuzzy socks
A handwritten note from our founder

Because feeling cared for begins from day one.

A note on treatment timing: Packages include a reasonable accommodation for treatment timing. If chemotherapy or infusion runs late, your caregiver stays with you — at no additional charge — for up to 90 minutes beyond the scheduled window, so you’re never left waiting alone.

Holiday Care

Care on major holidays at an adjusted rate. Confirmed in advance.

What is always included

Light housekeeping and home support
Meal preparation and kitchen cleanup
Companionship and emotional support
Medication reminders (not administration)
Bathing, dressing, and personal care
Transportation to medical appointments
Prescription pickup and errands

Never included under any level

Administering medications or injections
Wound care or medical procedures
Skilled nursing of any kind
Medical advice or treatment opinions
Overnight stays without separate agreement
Care for anyone other than the named client

Covered Home Care is a private pay agency and does not bill Medicare or Medicaid. We are happy to assist families in submitting documentation to long-term care insurance providers on your behalf. Contact us to discuss your coverage options.

Transportation mileage: When a caregiver provides transportation to a medical appointment as part of a Concierge Care shift, mileage is billed to the client as a separate line item on your invoice at the current IRS standard mileage rate of $0.70 per mile. Mileage is documented with odometer readings before and after every trip.

Begin Intake Questionnaire Here

As a newly established agency, we look forward to sharing the words of the families and care partners we serve. Their stories will live here soon.

Every consultation is handled personally by our founder. There is no cost, no obligation, and no pressure. Just a real conversation about your situation and whether Covered Home Care is the right fit for your family.

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Phone and Text

(484) 278-3729

✉️

aja@coveredhomecarepa.com

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Business Hours

Monday through Friday, 9am to 5pm

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Service Area

Delaware County & Surrounding Areas, including Media, Springfield, Havertown, Newtown Square, Bryn Mawr, Ardmore, and the Main Line

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After-Hours Urgent Matters

Call or text (484) 278-3729 directly

Request a Consultation

Thank you for reaching out. Our founder will contact you within 24 hours to schedule your consultation. We look forward to speaking with you.

Covered Home Care works alongside your clinical team to support patients in their home during and after treatment. We are trained specifically in cancer care and can be a trusted resource for your patients navigating treatment, recovery, and rebuilding.

You can submit the form below, or email us directly at referrals@coveredhomecarepa.com.

Patient Referral Form

HIPAA protected | Responded to within 24 hours

Referring Provider

Your name *

Your title or role *

Facility or practice *

Your phone number *

Your email *

Best follow-up method

Patient Information

Share only what the patient has authorized. We will complete a full intake directly with the patient or family.

Patient first name (optional)

Patient or family contact name *

Patient or family phone *

Patient general area

Clinical context or care needs (optional)

Care Needs, Check all that apply

Active cancer treatment support Transportation to chemo or infusion Personal care assistance Companion and homemaker support Post-surgical recovery support Family caregiver relief Urgently needed Planning for future needs

Our founder will contact the patient or family within 24 hours of receiving this referral. Thank you.

Thank you for your referral. Our founder will reach out to the patient or family within 24 hours. For urgent matters call (484) 278-3729 or email referrals@coveredhomecarepa.com directly.

Please submit schedule changes at least 48 hours before your scheduled visit. Cancellations with less than 48 hours notice are subject to a fee equal to 2 hours at your booked service rate. Medical emergencies are always handled with compassion. You may also call or text (484) 278-3729 directly.

Schedule Change and Cancellation Request

Confirmed within 4 hours during business hours

Your request has been received. The agency owner will confirm your schedule change by phone or text within 4 hours during business hours. If this is urgent please call (484) 278-3729 directly.

Secure Online Payment

Pay Your Invoice.

Pay your Covered Home Care invoice securely online. Questions about your invoice? Contact us at (484) 278-3729 or aja@coveredhomecarepa.com.

Have your invoice ready

Your invoice number is in the email you received. You will need it to complete payment.

Click Pay Now

You will be directed to our secure payment portal. Credit and debit cards accepted.

Save your receipt

A payment confirmation will be sent to your email address on file.

Payment & Billing

Covered Home Care bills weekly for ongoing services. Clients receive an itemized invoice for care provided during the previous service week.

To reserve care and ensure continuity of service, a deposit equal to one week of scheduled care is required prior to the start of services. This deposit is held securely on the client’s account and applied to the final invoice when services conclude.

For added convenience, clients are required to maintain a valid credit card, debit card, or ACH payment method on file. Weekly invoices may be paid automatically through our secure payment platform.

Signature Experiences, including Treatment Companion, Homecoming Recovery, and Family Relief, are payable in full at the time of scheduling.

We accept major credit cards, debit cards, and ACH bank transfers.

Pay Your Invoice Now

Invoices are issued weekly for care already provided and are due upon receipt. Questions? Call or text (484) 278-3729.

Frequently Asked Questions

Your questions answered.

Everything you need to know about services, billing, payment, and how Covered Home Care works.

Billing and Payment

Payment, invoicing, and mileage.

How does billing and payment work?+

Covered Home Care bills weekly for ongoing services. Clients receive an itemized invoice for care provided during the previous service week. To reserve care and ensure continuity of service, a deposit equal to one week of scheduled care is required prior to the start of services. This deposit is held securely on the client’s account and applied to the final invoice when services conclude. For added convenience, clients are required to maintain a valid credit card, debit card, or ACH payment method on file. Weekly invoices may be paid automatically through our secure payment platform. Signature Experiences, including Treatment Companion, Homecoming Recovery, and Family Relief, are payable in full at the time of scheduling. We accept major credit cards, debit cards, and ACH bank transfers.

Is there a late payment fee?+

Yes. A $35 late fee applies to any invoice that remains unpaid more than 14 days after the invoice date, and a $35 charge applies to any returned or declined payment. If a balance remains more than 14 days past due despite prior written notice, services may be paused until it is settled. If you are experiencing a hardship, please contact us directly so we can work with you.

Who is responsible for mileage costs on transportation shifts?+

When a caregiver provides transportation to a medical appointment as part of a Concierge Care shift, mileage is billed to the client as a separate line item on your invoice. Mileage is charged at the current IRS standard mileage rate of $0.70 per mile. Mileage is documented with odometer readings before and after every trip.

What does private pay mean and why does Covered Home Care not take insurance?+

Private pay means you pay for services directly rather than through an insurance company or government program. Choosing private pay allows Covered Home Care to answer entirely to you rather than to an insurer's requirements, reimbursement rates, or approval processes. It means faster service, more flexibility, and care designed around your needs rather than what a payer will authorize.

Insurance

Medicare, Medicaid, and private insurance.

Does Covered Home Care accept Medicare or Medicaid?+

No. Covered Home Care is a private pay agency. We do not bill Medicare or Medicaid. Medicare does not cover non-medical home care services such as companionship, personal care assistance, or homemaker services. All services are paid directly by the client or their family.

Will Covered Home Care accept health insurance in the future?+

We are working toward accepting long-term care insurance in the near future. Long-term care insurance policies such as those issued by Genworth, Mutual of Omaha, and Transamerica often cover non-medical home care services. If you have a long-term care insurance policy contact us and we will work with you and your insurance provider to understand your benefits. Expanding our insurance partnerships including carriers such as Aetna and UnitedHealthcare is a goal for the future.

Services and Scheduling

Getting started and what to expect.

What is the cancellation policy?+

We ask for at least 48 hours notice to cancel or reschedule a visit. Cancellations made with less than 48 hours notice are subject to a fee equal to 2 hours at your booked service rate. We understand that medical situations change unexpectedly and we always handle those circumstances with compassion. You can submit a cancellation or schedule change request online at coveredhomecarepa.com or by calling or texting (484) 278-3729.

How quickly can services begin?+

Once your intake is complete and your service agreement is signed, services typically begin within 10 to 14 days. This window allows us to match you with the right caregiver and ensure all preparation is in place before your first visit. If you have an urgent need please contact us directly and we will do our best to accommodate your timeline.

Can I request a specific caregiver?+

Yes. You can indicate a caregiver preference including gender preference during the intake process. We will do our best to honor your request based on caregiver availability. As our team grows we will offer a preferred caregiver option that allows returning clients to request the same caregiver for consistent, familiar care.

What areas does Covered Home Care serve?+

We serve Delaware County and surrounding areas, including Media, Springfield, Havertown, Newtown Square, Bryn Mawr, Ardmore, Drexel Hill, Lansdowne, Upper Darby, and the Main Line, with select availability in neighboring Montgomery County and Philadelphia communities. If you are unsure whether your location is within our service area, contact us and we will let you know.

Still have a question?

Our founder responds to every inquiry personally within 24 hours.

Request a Consultation Call (484) 278-3729

Join Our Team

Work With Purpose.
Care With Intention.

Covered Home Care is a small, intentional agency built by a cancer survivor for cancer patients and everyone who needs exceptional care at home. We hire people who take this work seriously.

We are not a staffing company. We are a small agency where the founder reviews every application personally. If you are the kind of caregiver who shows up fully, documents honestly, and genuinely cares about the people you serve — we want to meet you.

What You Must Have to Apply

Certification — Required

Active PA CNA or HHA certification only. We do not hire uncertified caregivers or applicants currently enrolled in a training program. Your certification must be active and in good standing.

CPR Certification — Required

Active CPR certification required before your first shift. American Red Cross or American Heart Association only. Not reimbursed by the agency.

Background Clearances — Required

PA Child Abuse History Clearance (Act 151) — You supply this. As an active CNA or HHA you should already have it.

PATCH — PA State Police Criminal History (Act 34) — Covered Home Care pulls this on your behalf. You do not pay for this.

FBI Fingerprint — Required only if you have not been a continuous PA resident for the past 2 years.

Additional Requirements

Negative TB screening — Required at hire, renewed annually.

Reliable transportation — Required. Concierge Care shifts require a valid driver's license and insured vehicle.

Smartphone with data — Required for Jibble time tracking and shift documentation.

What We Offer

$17.50–$21

Per hour based on service tier

$0.70/mi

Mileage reimbursement on transport shifts

$325+

In bonuses available in your first 350 hours

$100 — 150-Hour Milestone Bonus

Complete your first 150 physical care shift hours with zero unexcused absences.

$150 — 350-Hour Loyalty Bonus

Complete 350 cumulative care shift hours with satisfactory field performance.

$75 — Caregiver Referral Pipeline Bonus

Refer a pre-certified CNA or HHA who is onboarded and completes 60 consecutive days. No limit on referrals.

Tickets at Work + Perks at Work

Discounts on theme parks, travel, concerts, electronics, and more. Active from day one.

Caregiver Application

Apply to Covered Home Care

Complete this form and every application is reviewed personally. Qualified applicants will be contacted to schedule a phone interview.

First Name *

Last Name *

Phone Number *

Email Address *

Certification Type *

PA Certification Number *

Certification Expiration Date *

Active CPR Certification? *

PA Child Abuse Clearance (Act 151) on file? *

Continuous PA Resident for 2+ Years? *

Years of CNA or HHA Experience *

Have you worked with cancer patients before?

Available days and hours

Tell us why you want to work with Covered Home Care

Were you referred by a current Covered Home Care employee?

By submitting this application you confirm that all information provided is accurate and that you meet the certification and clearance requirements. Submitting this form does not guarantee an interview or offer of employment.

Effective Date: ____________

Covered Home Care LLC ("Covered Home Care," "we," "us," or "our") respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to information collected through our website (coveredhomecarepa.com), through our intake and referral process, and in the course of providing non-medical home care services.

Please read this policy carefully. By using our website or engaging our services, you acknowledge the practices described here.

1. WHO WE ARE

Covered Home Care LLC is a Pennsylvania non-medical home care agency (licensure in progress under 28 Pa. Code Chapter 611) providing private-pay companion, personal, concierge, and recovery support services to clients in Delaware County and surrounding areas. We are not a medical provider and do not deliver skilled nursing or clinical services.

2. INFORMATION WE COLLECT

We collect only the information needed to respond to inquiries, coordinate care, and operate our business. This may include:

Information you provide directly:

Contact information such as your name, phone number, email address, and home address.
Information about the person needing care, which may include their name, age, and a general description of their situation or care needs.
Health-related information you choose to share with us (for example, that a client is recovering from surgery or undergoing cancer treatment) so that we can determine whether our services are appropriate and plan care.
Referral information submitted by healthcare providers, discharge planners, or family members on a client's behalf.
Payment information necessary to bill for services. Card and bank-account details are processed and stored by our third-party payment processor; we do not store full payment-card numbers on our own systems.
Caregiver applicant information submitted through our employment application.

Information collected automatically:

Our website does not use cookies, advertising trackers, or analytics tools that identify you personally. Standard server and security logs maintained by our hosting and form providers may record limited technical information (such as IP address and browser type) for security and reliability purposes.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Respond to your inquiries and consultation requests.
Assess whether our services fit your needs and develop an individualized care plan.
Coordinate, schedule, and deliver care.
Communicate with you, your family, or your designated contacts about care.
Process payments and maintain billing records.
Evaluate caregiver applicants and manage employment.
Comply with legal, regulatory, and licensing obligations.
Protect the safety of clients, caregivers, and our business.

We do not sell, rent, or trade your personal or health information to anyone. We do not use your information for third-party advertising.

4. HOW WE SHARE INFORMATION

We share information only as necessary to provide services and operate lawfully, including with:

Caregivers and staff assigned to a client's care, on a need-to-know basis.
Service providers who help us operate, such as our payment processor, scheduling or billing software, and email or form providers, who are permitted to use the information only to perform services for us.
Family members or designated representatives you have authorized to receive information.
Healthcare providers or referral sources, where you have consented to such communication.
Legal and regulatory authorities, when required by law, subpoena, or to comply with home care licensing obligations, or to protect the safety of any person.

We require our service providers to protect the information we share with them.

5. PROTECTED HEALTH INFORMATION AND HIPAA

Because we may receive health-related information, we treat that information as confidential and handle it with care. Where the Health Insurance Portability and Accountability Act (HIPAA) and its regulations apply to information in our possession, we maintain reasonable administrative, physical, and technical safeguards designed to protect it. Any separate Notice of Privacy Practices provided to clients as part of the service agreement governs the specific handling of protected health information and controls in the event of any conflict with this general website policy.

6. HOW WE PROTECT INFORMATION

We use reasonable safeguards to protect personal and health information against loss, misuse, and unauthorized access, including limiting access to those who need it and relying on reputable third-party providers that maintain their own security measures. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain personal and health information for as long as needed to provide services, maintain required business and care records, comply with legal and licensing requirements, and resolve disputes. When information is no longer needed, we take reasonable steps to dispose of it securely.

8. YOUR CHOICES AND RIGHTS

You may:

Request access to the personal information we hold about you.
Ask us to correct inaccurate information.
Request that we delete information that we are not required to retain.
Decline to provide information, understanding that we may then be unable to provide certain services.
Opt out of non-essential communications at any time.

To make a request, contact us using the information below. We may need to verify your identity before responding.

9. CHILDREN'S PRIVACY

Our website and services are directed to adults. We do not knowingly collect personal information from children under 13 through our website. If a client receiving care is a minor, information about that minor is provided and managed by a parent, guardian, or authorized representative.

10. THIRD-PARTY LINKS

Our website may contain links to third-party sites or services (such as a payment portal). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The "Effective Date" above indicates when it was last revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. CONTACT US

If you have questions about this Privacy Policy or how your information is handled, please contact:

Covered Home Care LLC Aja Walker, Founder & Administrator Phone: (484) 278-3729 Email: aja@coveredhomecarepa.com Web: coveredhomecarepa.com Service Area: Delaware County & Surrounding Areas, Pennsylvania

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. It should be reviewed by qualified legal counsel before publication or use.

Back to Home

Effective Date: ____________

These Terms & Conditions ("Terms") govern your use of the website coveredhomecarepa.com (the "Site") operated by Covered Home Care LLC ("Covered Home Care," "we," "us," or "our"). By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

These Terms apply to your use of the Site. The specific terms of any care relationship are governed by the separate Client Service Agreement signed before services begin, which controls in the event of any conflict regarding services.

1. ABOUT OUR SERVICES

Covered Home Care is a Pennsylvania non-medical home care agency (licensure in progress under 28 Pa. Code Chapter 611) offering private-pay companion, personal, concierge, and recovery support services in Delaware County and surrounding areas. Our services are non-medical in nature.

We do not provide skilled nursing, wound care, medication administration, physical or occupational therapy, diagnosis, medical advice, or any service requiring a clinical license. Information on the Site describing our services is for general informational purposes and does not create a care relationship; a care relationship begins only upon a signed Client Service Agreement.

2. NO MEDICAL ADVICE

The content on this Site is provided for general informational purposes only and is not medical advice. It is not a substitute for professional medical care, diagnosis, or treatment. Always seek the advice of a qualified physician or healthcare provider with questions about a medical condition. Never disregard or delay seeking professional medical advice because of something you read on this Site. In an emergency, call 911.

3. USE OF THE SITE

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of the Site by, others. You agree not to:

Submit false, misleading, or fraudulent information through our forms.
Attempt to gain unauthorized access to the Site or its systems.
Use the Site to transmit harmful code or interfere with its operation.
Use any automated means to access or collect data from the Site without our permission.

4. SUBMISSIONS THROUGH THE SITE

Our Site provides forms for intake, contact, referrals, schedule changes, and employment applications. By submitting information, you represent that it is accurate and that you are authorized to provide it, including any information about another person. Submitting a form does not by itself create a care relationship or guarantee service; it begins a conversation about whether our services are a fit.

5. FEES, BILLING, AND PAYMENT

Pricing information shown on the Site is provided for general guidance and may change. The fees, deposit, billing cycle, payment methods, and related terms that apply to a client are set out in the Client Service Agreement signed before services begin. In general, services are private-pay; we do not bill Medicare or Medicaid. Specific billing terms, including any deposit and late-payment provisions, are governed by the Client Service Agreement.

6. INTELLECTUAL PROPERTY

All content on the Site, including text, graphics, logos, the Covered Home Care name and floral monogram, and the overall design, is the property of Covered Home Care LLC or its licensors and is protected by applicable intellectual-property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission.

7. THIRD-PARTY LINKS AND SERVICES

The Site may link to or rely on third-party services, such as a payment portal or form provider. We are not responsible for the content, policies, or practices of third parties. Your use of those services is governed by their own terms.

8. DISCLAIMER OF WARRANTIES

The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the Site, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components. This section concerns the Site only and does not limit any rights or obligations under a signed Client Service Agreement.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Covered Home Care LLC and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site. This limitation applies to the Site. Liability arising from the provision of care services is addressed in the Client Service Agreement and applicable law.

10. INDEMNIFICATION

You agree to indemnify and hold harmless Covered Home Care LLC from any claims, losses, or expenses arising out of your misuse of the Site or your violation of these Terms.

11. GOVERNING LAW

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles. Any dispute relating to the Site or these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Pennsylvania.

12. CHANGES TO THESE TERMS

We may update these Terms from time to time. The "Effective Date" above indicates when they were last revised. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

13. CONTACT US

Questions about these Terms may be directed to:

These Terms & Conditions are provided for general informational purposes and do not constitute legal advice. They should be reviewed by qualified legal counsel before publication or use.

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Care from someone who truly understands.

Built from lived experience. Not from a business plan.

Intentional care, designed around you.

Not a staffing company. An intentional agency.

Every call with our founder

Trained in cancer support

Fully background checked

Defined hours, exceptional care

Private pay, your standards

Licensed and compliant

Ready to talk about care?

Built from lived experience.

A stage 2 colon cancer survivor.

What guides every decision we make.

Intentionality

Genuine Presence

Dignity in Every Detail

Complete Transparency

Professional Excellence

Open to Everyone

Our Commitment to the Community

“From the moment you come to Covered Home Care, you’re covered.”

The Covered Experience

Tell us about your situation.

Words from our families.

Request a Consultation.

Refer a Patient.

Schedule Change or Cancellation.

Pay Your Invoice.

Your questions answered.

Payment, invoicing, and mileage.

Medicare, Medicaid, and private insurance.

Getting started and what to expect.

Still have a question?

Work With Purpose.Care With Intention.

What You Must Have to Apply

What We Offer

Apply to Covered Home Care

Privacy Policy

1. WHO WE ARE

2. INFORMATION WE COLLECT

3. HOW WE USE YOUR INFORMATION

4. HOW WE SHARE INFORMATION

5. PROTECTED HEALTH INFORMATION AND HIPAA

6. HOW WE PROTECT INFORMATION

7. DATA RETENTION

8. YOUR CHOICES AND RIGHTS

9. CHILDREN'S PRIVACY

10. THIRD-PARTY LINKS

11. CHANGES TO THIS POLICY

12. CONTACT US

Terms & Conditions

1. ABOUT OUR SERVICES

2. NO MEDICAL ADVICE

3. USE OF THE SITE

4. SUBMISSIONS THROUGH THE SITE

5. FEES, BILLING, AND PAYMENT

6. INTELLECTUAL PROPERTY

7. THIRD-PARTY LINKS AND SERVICES

8. DISCLAIMER OF WARRANTIES

9. LIMITATION OF LIABILITY

10. INDEMNIFICATION

11. GOVERNING LAW

12. CHANGES TO THESE TERMS

13. CONTACT US

Work With Purpose.
Care With Intention.